Last updated: 15 September 2026
Bio Care Drugstore (trading as Bio Care Pharmacy)
Shop No. 54, Kawama East Main Market, Mufulira, Copperbelt Province, Zambia
PACRA Registration No. 320220057345 | TPIN 2796798331
Email: info@zambridge.net | Phone: +260 969 249 924
Medicines
For the safety of all our customers, medicines that have left the pharmacy cannot be returned or exchanged, whether prescription or over-the-counter, except where the product is faulty, damaged, or incorrectly dispensed. This is standard pharmacy practice and helps ensure that no medicine of uncertain storage history is ever resupplied to another customer.
Incorrectly Dispensed or Faulty Items
If you believe you received the wrong item, a faulty product, or a dispensing error, please bring it back to the store as soon as possible, together with your receipt, so we can correct it promptly.
Non-Medicine Products
Unopened, unused non-medicine products (such as cosmetics or personal care items still in original, undamaged packaging) may be exchanged within 7 days of purchase with a valid receipt, at our discretion.
How to Request a Return or Exchange
Visit the store with your item and receipt, or contact us on WhatsApp or by phone to discuss your situation before visiting.
This policy is provided as general guidance for Bio Care Pharmacy’s customers. It has not yet been reviewed by a Zambian legal professional and should be treated as a working draft rather than a final, legally binding document. We recommend having it reviewed by qualified legal counsel before relying on it for regulatory or contractual purposes.